Karen Wants Late Check Out, Gets Rejected, Says Hotel Is Mean

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mattstaff
May 2, 2021 6:00 PM EDT

Whenever someone goes out of their way to say that it's not their fault, it's very likely that it's in fact their fault. It sounds like this Karen hotel guest adopted a stance of being completely disagreeable from the very beginning. And then when she gets rightfully rejected, she proceeds to ask for the manager. Of course. We're just wondering how many other times she tried to pull a stunt like this. Like, she needs four hours to search her hotel room for an ID? Um, okay. Okay, Karen. For another Karen tale check out the time that a customer Karen asked to speak to the manager, and then proceeded to get righteously checkmated. 

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  • 01
    Font - r/TalesFromTheFrontDesk + Join u/ethan12984 • 6d YOU'RE BEING MEAN Medium This one happened during the summer of 2019. Lady: *calls front desk at 10:00 AM* "Hi, I'm going to need a late check out. I will probably need until about 3 PM." Me: "Ok, well the normal check out time is 12:00 PM, but I can check with our housekeeping manager to see what the latest they could do for a check out is. What room were you in?" Lady: "I'm in *room number*. And I am a Special Sparkly tier member, so l'm
    via u/ethan12984
  • 02
    Font - Me: "Ok, wellI still will need to check with our housekeeping manager, but I can already tell you they probably wont be able to do past about 1 PM since they are very busy today and you are in a suite. We only have 2 suites like the one you're in, and the other is occupied for the next several days, and someone has booked your suite for tonight and is supposed to be able to check in starting at 3 PM, which they obviously won't be able to do if you are still in it at that time." Lady: "Tha
    via u/ethan12984
  • 03
    Font - Me: "Ok well let me see what housekeeping can do." *Calls housekeeping manager and they tell me that they can't do past 12:30 PM since its a suite.* Me: *picks lady back off of hold* "So i just talked to my housekeeping manager and she said that the latest they can possibly do since you are in a suite is 12:30 PM." Lady: "THIS IS RIDICULOUS. I ALREADY TOLD YOU I LOST MY ID AND THAT'S NOT MY FAULT. I NEED UNTIL 2 OR 3. I NEED TO TALK TO A MANAGER." Me: "Well l'm simply repeating what the h
    via u/ethan12984
  • 04
    Font - Lady: "YOU'RE BEING MEAN. I HAVE A SUPER SPECIAL MEMBERSHIP AND I ALREADY EXPLAINED THAT NONE OF THIS IS MY FAULT AND YOU WON'T ACCOMMODATE ME." Me: "Well the only reason we can't do later is because you're in a suite. If you would like you can still have until 12:30 PM to check out of the suite, which would give you some time to search through that suite to make sure your license isn't in there, and then I would be willing to help you move your belongings into a standard double queen or
    via u/ethan12984
  • 05
    Font - Lady: "That still isn't going to work. If that's the only thing you can do than l'll probably take it but this is ridiculous and I WILL be contacting *hotel brand's name* customer service to complain about you." A few weeks later we got a call from the customer service people and my manager talked to them. I had already told him about the whole situation luckily, and he basically told the customer service person that he would be shocked if this is the first time this lady has had these ki
    via u/ethan12984
  • 06
    Font - RedJohn04 · 6d If they need that much help, your guest should vacate the room immediately and ask housekeeping to look for it while they clean the room. They can turn a suite over in faster than 4 hours. You only need 10 seconds to find your ID if you look in the right place. How do they know they will be looking in the wrong places for the next 4 hours, only to find it in the afternoon. How can you schedule 4-5 hours to look for your ID? Did they go bar hopping 100 miles away from the ho
    via u/ethan12984

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